Performance Management and KPI Mastery for Modern Leaders
This course guides participants to design Key Performance Indicators (KPIs) that connect strategic goals to measurable outcomes, addressing common struggles with unclear or misaligned metrics. It enhances understanding of what to measure, why it matters, and how results drive decisions for improved organizational performance.
Programme Overview
Many organisations struggle with KPIs that fail to reflect real priorities or guide meaningful action. When metrics are unclear, misaligned or overly complex, employees lose direction and performance weakens. This course addresses these concerns by guiding participants to design KPIs that connect strategic goals to measurable outcomes. It strengthens understanding of what to measure, why it matters and how results drive decisions. Participants learn to translate organisational objectives into practical indicators, communicate expectations effectively and secure buy in from managers, teams and stakeholders. Through hands on guidance, this course ensures KPIs become a powerful tool for accountability, clarity and performance.
Learning Outcomes
Understand performance management fundamentals
Develop and apply meaningful KPIs
Conduct structured performance discussions
Handle discipline and misconduct cases correctly
Manage underperformers using the PIP process
Strengthen documentation, communication and fairness
Align employee goals with organisational priorities
Use KPIs to drive productivity and decision making
Who Should Attend?
Supervisors, executives and managers
Department leaders overseeing performance
HR personnel supporting appraisal systems
Team leaders managing KPIs
Anyone responsible for employee results and workplace accountability
Duration
1 day (7 hours)
Course Outline
1 Day Program
Using KPI to Manage Performance and Drive Productivity in the Workplace
Definition of KPI
What are set of values?
What are measurements
Objectives and targets
Why KPI?
Comparison
Benchmarking
Performance Evaluation
Goals
Priorities
Decisions
Communication
Use of KPI
Setting directions
Delivering the right items
Sources of KPI
Provided by your organisation
Developed in-house
Getting “buy-in” for your KPI
Management “buy-in”
Employee “buy-in”
Stakeholder “buy-in”
Examples of KPI and KPI Setting Workshop
Setting own KPI (majority of this workshop)
Negotiating KPI with your superior
Assessment together with your superior
Your Trainer
Chee Kok Beng
- Senior Consultant, Leadership & Management.
- MBA, MBCS, MIDPM, TTT, EQ-LPI, NLP certified.
- 10+ years in Learning & Development leadership.
- Expert in HR, Marketing, Training, and Operations.
- Skilled in Interpersonal, Communication & EQ.
- Trained thousands across multinational corporations.
- HRD Corp Certified Trainer.
Mr. Chee Kok Beng (Danny) is a highly experienced Senior Consultant specialising in Leadership and Management skills. With an MBA from Australia and multiple professional certifications, including MBCS, MIDPM, TTT, EQ-LPI, and NLP, he brings a robust academic and practical foundation to his training.
Danny's career spans over three decades, commencing as a Software Engineer before transitioning into Learning and Education. He has held significant roles in Malaysian, Japanese, and Singaporean multinational companies, including Executive Director and Vice-President positions in Human Resource Management, Marketing, Training, and Operations. For the last 10 years, he focused on Learning and Development leadership within a Japanese multinational corporation.
He is a certified Train-the-Trainer facilitator and a Licensed LPI Trainer for Personality Profiling and Emotional Excellence. Danny is renowned for his engaging and practical training approach, delivering impactful sessions to thousands of participants across hundreds of multinational corporations globally, consistently receiving excellent evaluations. His expertise covers a wide array of critical corporate competencies.
Pricing
Sign up by 13 April 2026
Sign up by 13 April 2026
Course fee includes 8% SST, e-handouts & e-certificate.
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