Introduction to Better Awareness and Understanding of AI at Workplace
This course equips participants with a clear, practical understanding of AI, its capabilities, limitations, and the ethical responsibilities involved. It enables confident and effective engagement with AI in the workplace, covering everything from daily use cases to responsible application.
Programme Overview
Artificial Intelligence (AI) is now an integral part of our daily reality, transforming how we work, communicate, and make decisions through systems like recommendation engines, chatbots, predictive analytics, and automation tools. This training aims to build a clear and practical understanding of AI, including its mechanisms, capabilities, and limitations. It will cover the opportunities AI presents, alongside the ethical, social, and organizational responsibilities that come with its use. The course is designed to equip participants with the essential awareness and critical thinking skills needed to engage with AI confidently, responsibly, and effectively in the workplace.
Learning Outcomes
• What & Why AI Matters in Today's Workplace
• Practical AI Use Cases for Daily Work
• How to Use AI Effectively (Prompting Basics)
• Hands-On AI Exercises
• Role-Specific Applications
• Responsible and Safe AI Use
Who Should Attend?
• This course is designed for all levels of Managers, Supervisors and, including employees in contact with customer directly or indirectly in the hospitality industries.
Course Outline
Day 1 (9 AM to 5 PM)
Module 1: What & Why AI Matters in Today's Workplace
- Simple definition of AI and machine learning
- Time savings and automation of repetitive tasks.
- Examples of AI people already use daily (maps, spam filters, voice assistants)
- What AI cannot do (critical thinking, judgment, context understanding at human level)
- Faster access to information
- Improved customer and employee experiences
- Enhanced decision making
Module 2: Practical AI Use Cases for Daily Work
- Drafting emails, summaries, meeting notes
- Creating reports or presentations
- Brainstorming ideas and problem-solving
- Translating or rewriting content
- Data extraction from documents
- Planning tasks or generating checklists
- Customer support replies
- Writing code or simple automations (for technical roles)
Module 3: How to Use AI Effectively (Prompting Basics)
- How to give clear instructions
- Providing context, format, and examples
- Iterating and refining outputs
- Getting the model to think step-by-step
- Asking AI to critique or improve its own answers
Day 2 (9 AM to 5 PM)
Module 4: Hands-On AI Exercises
- Summarise a long email
- Turn bullet points into a polished message
- Draft a customer response
- Create a project outline
- Analyse a dataset and extract insights
- Rephrase text for different audiences
- Brainstorm solutions to a real work challenge
Module 5: Role-Specific Applications
- Sales: proposal drafting, CRM updates
- HR: job descriptions, interview questions
- Finance: data extraction, variance explanations
- Operations/Logistics: forecasting, SOP drafting
- IT: code generation, troubleshooting
- Customer Service: message templates, sentiment analysis
Module 6: Responsible and Safe AI Use
- Data privacy: what can and cannot be entered
- Confidential vs non-confidential information
- Recognising AI mistakes (hallucinations)
- Checking facts
- Ethical considerations
- When to involve a human in the loop